Privacy Policy

Your privacy is important to us. This policy explains how ST HVAC Sales & Services collects, uses, and protects your personal information.

1Information We Collect

We collect information you provide directly to us, such as when you:

  • Contact us for service requests or inquiries
  • Schedule appointments through our website or phone
  • Provide feedback or reviews
  • Subscribe to our newsletter or updates

This may include your name, phone number, email address, address, and details about your HVAC system or service needs.

2How We Use Your Information

We use the information we collect to:

  • Provide and improve our HVAC services
  • Schedule and complete service appointments
  • Communicate with you about your service requests
  • Send you important updates about your service
  • Improve our website and customer experience
  • Comply with legal obligations

3Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • To protect our rights, property, or safety
  • With trusted service partners who assist in providing our services (under strict confidentiality agreements)

4Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems, encrypted communications, and regular security assessments.

5Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

We may use Google Analytics or similar services to understand how visitors use our website and improve our services.

6Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Data portability (receive your data in a structured format)

To exercise these rights, please contact us using the information provided below.

7Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and purpose of collection.

8Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Last updated: October 2024